Privacy Policy

We are SEVEN SEAS LINK PTE. LTD. (NextChat, we, us, the Services). Safeguarding your privacy is integral to our mission. This policy applies to everyone who interacts with our app, including visitors, registered users, and anyone else who accesses our services (referred to collectively as "Users"). Under the General Data Protection Regulation (GDPR), SEVEN SEAS LINK PTE. LTD. acts as the data controller for the information we collect, unless specified otherwise in this document.

This Privacy Policy outlines how we handle the information you share with us when using our NextChat services. It covers the collection, processing, storage, and sharing of your data, as well as the rights and choices you have over your personal information. In addition, this Privacy Policy outlines what security measures we take to safeguard your information and how to contact us if you have any queries or complaints about the contents of this Privacy Policy.

This Privacy Policy must be read in conjunction with the Terms of Service (the “Terms”). Together, they form a legally binding agreement between you and SEVEN SEAS LINK PTE. LTD., so please read them carefully. By continuing to use our services, you confirm that you have carefully reviewed this policy, understand its contents, and agree to the terms described herein. If you do not agree with any part of this policy, we kindly ask that you refrain from using our services.

1. Data We Collect and Why

(i) Information Automatically Collected When You Use the Services

(ii) Information and Content You Provide

(iii) Data Collected from Third Parties

iv) When you login via Google or Apple, we receive and process:

2. How We Share Your Data

Beyond the purposes above, we process data to:

(i) Service Provision

We use the information you provide and data processed automatically to deliver the Services you request, ensuring seamless functionality and access to all features of our app.

(ii) App Improvement and Optimization

Automatically collected data helps us analyze user behavior, identify trends, detect technical issues, and enhance the overall performance, security, and reliability of our app.

(iii) User Communication

We use your information to stay in touch with you, whether through newsletters, marketing communications, or responses to your inquiries. This includes sending updates about our policies, terms, and app features, as well as gathering your feedback to improve your experience.

(iv) Personalized Experience

Your information allows us to streamline your experience by remembering your preferences and login details, so you don’t have to re-enter them every time you use our services.

(v) Legal Compliance

We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, court orders, or other legal obligations, as well as protecting our rights, privacy, safety, or property, and that of our users or the public.

Note: Third-Party Data Sharing and Your Choices

We do not share personally identifiable information (PII) with third parties without your explicit consent. However, SEVEN SEAS LINK PTE. LTD. may allow third-party companies to collect non-personally identifiable information (non-PII) from users. These third parties may use technologies such as cookies, pixels, or similar tools to gather data, including hashed information, clickstream data, browser type, timestamps, and ad interaction details (e.g., ads clicked or viewed). This information is used to deliver targeted advertisements about products and services that may align with your interests. If you no longer wish to participate in these practices, you have the option to uninstall the NextChat application at any time.

3. Data Sharing and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the data and the purpose for which it is processed.

You have the right to request the deletion of your personal information at any time. Upon receiving a valid request, we will delete your data unless we are required to retain it for legal, regulatory, or operational reasons. To submit a deletion request, please contact us at aichat_userassist@outlook.com.

4. Data Security

We prioritize the security of your personal information and have implemented robust measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

(i) Encryption: We use industry-standard encryption protocols to secure data during transmission and storage.

(ii) Access Controls: Access to your personal information is restricted to authorized personnel only, based on the principle of least privilege.

(iii) Regular Audits: We conduct periodic security assessments and audits to identify and address potential vulnerabilities.

(iv) Incident Response: In the event of a security incident, we have established procedures to quickly respond, mitigate risks, and notify affected users as required by law.

While we take every reasonable step to protect your data, no system is entirely immune to risks. We encourage you to take proactive measures, such as using strong passwords and keeping your login credentials confidential, to further safeguard your information.

By using our services, you acknowledge that data security is a shared responsibility, and we are committed to working with you to maintain a secure environment.

5. Age Limitation

Our services are not intended for individuals under the age of 13, and we do not intentionally collect personal data from children. If we become aware that a child under 13 has provided us with personal information, we will take appropriate steps to delete it in compliance with applicable laws, including the Children’s Online Privacy Protection Act (COPPA).

For residents of the European Economic Area, the minimum age to use our services is 16, unless parental consent is provided as required by local regulations. If you believe that a child has submitted personal data to us, please contact us at aichat_userassist@outlook.com. We encourage parents and legal guardians to monitor their children’s online activities and take an active role in enforcing this policy.

6. Data Transfers

Our services operate globally, and your personal data may be transferred to, processed, and stored at our company's operating offices and any other locations where the parties involved in data processing are based. These locations may have data protection laws that differ from those in your jurisdiction. By using our services and submitting your personal information, you acknowledge and consent to such transfers, including to jurisdictions that may not provide the same level of data protection as your home country.

We take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy and applicable laws. When transferring personal data outside the European Economic Area (EEA), Switzerland, or the UK, we rely on legally recognized transfer mechanisms, such as the European Commission’s adequacy decisions or Standard Contractual Clauses (SCCs), along with the UK Data Transfer Addendum where applicable.

7. Data Subjects' Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

(i) General Rights

· Access: Request information on whether we process your personal data and obtain a copy of it.

· Correction: Request correction or update of inaccurate or incomplete personal data.

· Deletion: Request deletion of your personal data, subject to legal exceptions.

· Restriction: Request to limit the processing of your personal data under specific circumstances.

· Data Portability: Request a copy of your personal data in a structured, commonly used format or have it transferred to another party.

· Objection: Object to the processing of your data for direct marketing or when based on legitimate interests, unless we demonstrate compelling legal grounds.

· Withdrawal of Consent: Withdraw your consent at any time if processing is based on consent, without affecting prior processing.

· Complaint: Lodge a complaint with your local data protection authority if you believe your rights have been violated.

(ii) Rights Under the General Data Protection Regulation (GDPR) (EU & UK)

If you are located in the European Economic Area (EEA), Switzerland, or the UK, you have additional rights under the GDPR / UK GDPR, including:

· Right to Erasure ("Right to be Forgotten"): Request deletion of your data if it is no longer needed, you withdraw consent, or object to processing.

· Right to Restrict Processing: Request restriction when accuracy is contested, processing is unlawful, or data is needed for legal claims.

· Right to Data Portability: Receive your personal data in a structured format and transfer it to another service provider.

· Right to Object: Object to processing based on legitimate interests or direct marketing.

· Automated Decision-Making & Profiling: Object to decisions based solely on automated processing that significantly affect you.

· International Data Transfers: Learn about safeguards applied when your data is transferred outside the EEA/UK.

(iii) Rights Under the California Consumer Privacy Act (CCPA) (California, USA)

If you are a resident of California, you have additional rights under the CCPA, including:

· Right to Know: Request disclosure of the categories and specific pieces of personal data collected, used, or shared.

· Right to Delete: Request deletion of personal data, subject to legal exceptions.

· Right to Opt-Out of Data Sales or Sharing: Opt-out of the "sale" or "sharing" of personal information for targeted advertising purposes.

· Right to Limit Use of Sensitive Personal Information: Restrict the processing of sensitive personal data.

· Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

· Do-Not-Track: California law requires disclosure of how websites respond to Do-Not-Track signals; we do not respond to such signals.

8. Third-Party Websites

Our services may include links to third-party websites or services that are not operated by us. We do not control or assume responsibility for the content, privacy policies, or practices of any third-party websites, applications, or services. Any interactions with such third parties, including the provision of your personal information, are solely at your own risk.

We strongly recommend that you review the privacy policies of any third-party websites you visit, as their data handling practices may differ from ours. For your convenience, we have provided links to the privacy policies of certain third-party websites in Appendix A and Appendix B.

9. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, our data practices, or our services. If we make significant changes, we will provide notice in accordance with legal requirements, which may include posting a prominent notice on our services or contacting you through available communication channels.

We encourage you to review this Privacy Policy regularly. Your continued use of our services after any updates confirms your acceptance of the revised Policy.

10. How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at aichat_userassist@outlook.com. You may also reach out to request information, clarification, or to exercise your data protection rights.

APPENDIX A: Advertising Networks & Partners

We may share cookie data with third-party advertisers to deliver relevant ads, and these partners use non-identifiable data for targeted campaigns. However, we are not responsible for the privacy practices or content of third-party services. For more information on their services and privacy options, including opt-out choices, please refer to their respective policies.

APPENDIX B: Integrated AI Models

To enhance the quality of our AI-generated services, we may share certain information with the following third-party service providers. For more details on their services and privacy options, please refer to their respective websites and privacy policies.

AI Data Processing Restrictions: Any text, images, or other content you submit through our services is processed in real-time to generate your requested output. These inputs are never retained, analyzed, or repurposed for machine learning or AI training purposes - not by us, and not by any of our third-party AI providers. This commitment extends across all our integrated AI systems and partners, with regular audits to verify compliance.